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Data deletion

Last updated: 21 October 2026

This page will be reviewed by counsel; we will tell you before any change. It is also available in Bahasa Melayu and 中文.

This page explains how to ask BookInChat (BOOK IN CHAT PTE. LTD., UEN 202646792Z, 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051) to delete your data.

Who this covers

  • Shop owners and staff who have a BookInChat account.
  • Customers who message a salon, wellness shop or clinic (Shop) that uses BookInChat, for example on WhatsApp, Facebook Messenger, Instagram or Threads.

How to ask

  • Use our request page. Enter your WhatsApp number. We send a 6-digit code to that number on WhatsApp, from the number of a Shop you have chatted with in the last 24 hours (if you have not, send the Shop any message first). Your request counts once you type the code back. The page never says whether we know a number. Add an email address only if you want a confirmation by email. The Shop sees a note in your chat that a code was sent, never the code. No code is sent if you sent STOP to the Shop, or if the Shop also uses its number in its own WhatsApp app. If no code arrives, contact the Shop or email our Data Protection Officer.
  • Email our Data Protection Officer at dpo@bookinchat.com. Send it from the email address the data belongs to, or tell us the phone or WhatsApp number, or the Messenger, Instagram or Threads account, it belongs to, so we can check the request is yours. We may ask you to confirm it.
  • Customers can also ask the Shop. The Shop can delete a customer's data in the BookInChat app. If you email us about data the Shop decides how to use, we pass your request to the Shop within 3 business days, and we delete what we hold for our own purposes. See our Privacy Policy, section 5.

What we delete

  • your account and profile;
  • your conversations (messages, voice notes and images);
  • your bookings and the notes kept about you.

What we must keep, and why

  • Financial and accounting records the law requires us or the Shop to keep, such as invoices and payment records.
  • Payment proofs you sent for deposits or top-ups (receipt screenshots, invoice photos), kept for 7 years from settlement with access restricted, then deleted.
  • Booking records with your name and contact details removed, so the Shop's schedule and totals stay correct.
  • Data needed for a legal claim or a legal hold, until it is resolved.
  • At a clinic, a record that a health alert happened (its type, code and time only, without your name, number or messages), kept for 7 years.
  • Data linked to an open safety alert at the Shop, until the Shop's staff close it.
  • Medical records a clinic must keep by law. If the Shop is a clinic, we tell the clinic about your request before we delete anything, and it keeps only what the law requires.
  • A minimal record of opt-outs and consent, so that, for example, a STOP request keeps being honoured.
  • De-identified data, which no longer identifies you (see our Privacy Policy, section 5).

Backup copies are overwritten in the normal backup cycle.

How long it takes

We delete your data within 30 days of confirming your request. We email you a confirmation only if you gave us an email address (a request sent by email is answered by email).

Copies in WhatsApp and other Meta apps

Copies of your messages also exist in your own WhatsApp, Messenger, Instagram or Threads app and with Meta. We cannot delete those copies. You can delete chats in your app; Meta handles its copies under its own policies.

Questions

Email our Data Protection Officer, Lee Cheng Han, at dpo@bookinchat.com.

Data deletion | BookInChat