For salons and clinics in Malaysia
Your WhatsApp takes bookings while you work.
BookInChat answers customers on WhatsApp in English, BM and 中文, books from your menu and sends reminders.
Fictional demo shop
Hi, can I book a haircut and wash this Saturday?
Hi Mei Ling! I’m Kenanga Hair Studio’s assistant. Saturday has 11:00 or 15:30 with Aina. Which time suits you?
15:30 please
Booked: haircut and wash, Saturday 15:30 with Aina. Press Confirm to keep the slot.Confirm
Confirmed, thank you!
Done. We will send you a reminder on Friday evening.
From a WhatsApp message to your calendar
A customer messages your WhatsApp
In English, BM or 中文, at any hour, while you are with a client.
BookInChat replies and books the slot
It offers free times from your menu. The customer presses Confirm and the slot is theirs.
The booking appears on your calendar
Your staff see it on their phones, and the customer gets a reminder before the visit.
For salons
Hair, nails, facials and spa. Customers book from your own menu and member prices, without waiting for you to reply.
- Replies use your services, prices and opening hours
- Customers can ask for their favourite stylist or therapist
- Reminders go out before every booking
For clinics
Doctor-run skin and aesthetic clinics. Bookings on WhatsApp with safety rules built in from day one.
- Replies use only text your clinic has approved
- Urgent messages alert your team straight away
- Patients agree before the assistant reads their messages
Careful with your customers
Your customers trust you with their details. BookInChat is built so that trust stays with your shop.
Built for Malaysia’s Personal Data Protection Act: customers can ask for their data or ask you to delete it.
- Each shop’s data is kept separate
- The database itself stops one shop’s staff from seeing another shop’s customers.
- Your staff stay in charge
- When the assistant is not sure, it hands the chat to your staff and tells you on WhatsApp.
- Customers are told
- Customers see that they are chatting with an assistant and can read your privacy notice.
One plan, one price
BookInChat
RM99a month
One plan, RM99 a month per shop, incl. SST. AI use included; fair use applies and we'll contact you before any extra charge. WhatsApp message fees from Meta (utility and marketing messages) are paid by your shop.
- Replies on WhatsApp in English, BM and 中文
- Bookings from your menu with a Confirm button
- Reminders before every booking
- Calendar and staff app on your phone
- WhatsApp alerts and a morning summary for the owner
RM99 a month, billed from the day you start.
Questions owners ask
What happens when the assistant is not sure?
It hands the chat to your staff and alerts you on WhatsApp. It does not guess services or prices that are not on your menu.
Which languages does it reply in?
English, Bahasa Malaysia and 中文. It replies in the language the customer writes in.
Does it give medical advice?
No. At clinics it replies only with text the clinic has approved. If something sounds urgent, we alert the clinic's team straight away.
What does RM99 include?
The app, the WhatsApp assistant and AI use, for all your branches, incl. SST. Fair use applies; we'll contact you before any extra charge. WhatsApp message fees from Meta are paid by your shop.
Can two customers book the same slot?
No. Each slot can be confirmed once. The first customer to press Confirm gets it and the next one is offered other times.
Who can see my customers’ details?
Your shop’s staff accounts, plus the service providers on our sub-processor list that run the service. Each shop’s data is kept separate, and you can export or delete it.
Try it on your own WhatsApp.
Set up your menu and opening hours, then let BookInChat answer the next message.